Support

How can we help?

Email ahernandez511@olivepocket.com and we'll get back to you, usually within two business days. Please don't send bank passwords or full account numbers. We'll never ask for them.

Connecting a bank

• In the app, open Accounts and tap Connect Accounts. Pick your bank and sign in on Plaid's secure screen or your bank's own page.
• If a bank won't connect, the app shows the reason. Try again in a few minutes, or add the account by hand while we look into it.
• To stop sharing a bank, open it in Accounts and choose Disconnect.

Categories

• Tap any transaction, then its category, to change it.
• Choose All to move every charge from that place, now and later, or Every $X for just one amount, like a monthly transfer.
• See or remove your rules in Settings → Category rules.

Bills and subscriptions

• Repeating charges appear on the bill calendar automatically. Tap Track to add one as a bill with reminders.
• Paying for a subscription inside another bill (like a streaming service on your phone bill)? Add it under Bills → Included in other bills.

Face ID and security

• Turn Face ID on or off in Settings → Sign-in & security. The app locks after 30 seconds away.
• Known Worth is read-only and can never move your money.

Export your data

Open Settings → Export my data for a spreadsheet of your transactions.

Delete your account

In the app, open Settings (the gear), then Account, then Delete Account. This disconnects every bank and deletes your data and backups. Or email us from the address on your account and we'll do it within 30 days.

Privacy

Read the Privacy Policy to see what Known Worth collects, why, and your choices.